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Musings

Taking Work to Task

29 Jan 2015 by Barbara Mackay

The world is a global village, thanks to technology and our ability to communicate with each other anywhere and at any time (well almost). This has provided unprecedented business opportunities and with those, more and more tasks to be managed. Keeping up with what has to be done on a daily basis in order to remain effective and sustainable is becoming a job in its own right. There is a well-known adage, that says: if you want to get something done, give it to someone who is already busy. Busy people find smarter ways to do things, quicker and often more effectively.

Assisting the process and making work smarter and faster is KRS’s newly revamped, TaskExpress. The ultimate, sophisticated and easy to use, issue tracker and task scheduler, Task Express is eminently scalable – from the ‘coffice’ worker (coffee shop office) to major companies handling large project management tasks. Far more than a task tick box, listing programme, Task Express allows users to collaborate online on a task. It can be accessed from anywhere, making it an indispensable tool for office workers and those on the go, for managing workflow, sharing information and more importantly (for most of us), sending reminders.

Customer Service is one of the key business trends set to shape 2015 and where companies handle hundreds if not thousands of queries, Task Expresses has the essential ability to route queries to specific mailboxes. This affords the customer care department the opportunity to respond quickly and efficiently to queries often resulting in increased customer confidence and an overall boost in company reputation. Let’s face it; in the information age where opinions spread like digital wildfire, this can’t be a bad thing.

But more than building brand capital, Task Express increases employee productivity, improves communication between all parties and can even assist in reducing stress.

Task Express is ideal for customer service departments, managing agents; engineers; membership; pubic relations and marketing companies, and any organisation that has support issues and runs multiple accounts or projects.

It’s easy to get started – just R300 for a month for a 3-users licence. Interested parties can contact Barbara Mackay at KRS 021 681 2900.

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